Our digital experience design and development process results in truly engaging digital platforms which are rooted in your organisation’s vision.
Charity app & digital service development
Whether it's an interactive app to deliver services to end users, a global enterprise management platform or something in between, our multidisciplinary teams design, develop and deploy tailored applications for even the most complex scenarios.
Suru Partners helps forward-looking nonprofits digitise their service delivery, modernise legacy platforms and bring new capabilities to life.
How we can help
Improving your donation and fundraising tools can yield an immediate return on investment. We work closely with our clients to analyse improvements and optimisations that can be made to develop new systems to support your donor journeys. This includes bespoke development of systems tailored to your organisation as well as integrating with the most popular donation and fundraising platforms.
The services you offer are unique and the systems to support them should be too. We work with our clients to deeply understand your business processes and produce systems that support these rather than hinder them. So many organisations are held back by poorly fitting technology, finding the right digital partner to help you in this is vital to realising the advances that technology can bring to your service offerings.
Charity finance comes with a host of unique challenges, from Gift Aid to donor matching. Commercial finance tools often fall short of the requirements for charities and result in long and arduous manual processes that are costly and can impact on your donors. We work with charities to develop and integrate the right tools to meet the needs of charities in the 21st century.
Charity resources are limited. Making sure that you are developing systems and technology that is going to be effective is vital to stop financial waste. Suru Partners have well developed practices to ensure that we test and prototype ideas before committing to building new applications and services. We do this through rapid prototyping and user evaluation to ensure that your resources go as far as possible.
Modern system architecture is a complex world. When overlooked it leads to short system lifespans and interdependent systems. We work with our clients to plan, discuss and design in partnership with your IT teams and executives to ensure your system architecture is supporting your organisation rather than hampering its growth.
Donors and recipients expect a good level of usability when it comes to interacting with your organisation. We understand this and place a high importance on the user experience design of all of our systems. This diligence ensures that your digital tools increase your impact.
We started with a set of assumptions but Suru’s process reduced our risk by highlighting considerations that weren’t apparent to us. Without them, we couldn’t have developed something that our teams are so positive about and that's attracted praise from the Charity Commission and others.
Technical Services
Test-driven development
Suru design custom applications and digital services for charities and organisations that will provide you with tailored platforms and systems that drive innovation and optimisation for your work.
Cloud architecture
We understand that donors are the lifeblood of charities and it is important that their experience with your organisation is as positive as possible. We design and curate tailored digital donor journeys to make your donor relationships as good as the work you do.
Microservice design
The work for charities is complex and varied. We work closely with our clients to understand every aspect to design, build and embed tools that optimise your working processes. Our aim is to make organisations as efficient as possible through the use of technology to maximise your impact.
Our app & digital service development process
Project Discovery and Planning
During this initial phase, the focus is on understanding your organisation’s vision and goals. This involves detailed discussions with you and your stakeholders to identify specific requirements and target audiences. Based on this information, we’ll develop a clear project scope, outlining the objectives and deliverables. A timeline is established, allocating resources effectively to ensure a smooth development process.
Step
01
Step
01
Project Discovery and Planning
During this initial phase, the focus is on understanding your organisation’s vision and goals. This involves detailed discussions with you and your stakeholders to identify specific requirements and target audiences. Based on this information, we’ll develop a clear project scope, outlining the objectives and deliverables. A timeline is established, allocating resources effectively to ensure a smooth development process.
User Research
Understanding the end-users is vital for creating a successful digital experience. Through user interviews, surveys, and usability testing, valuable insights are gathered to learn about their preferences, needs, and pain points.
Step
02
Step
02
User Research
Understanding the end-users is vital for creating a successful digital experience. Through user interviews, surveys, and usability testing, valuable insights are gathered to learn about their preferences, needs, and pain points.
Information Architecture
Creating a well-organised structure for the digital experience is crucial for user navigation and engagement. In this phase we will map user journeys and evaluate content structures and hierarchy. Navigation paths are then carefully planned to ensure easy access to essential information and services for all audiences.
Step
03
Step
03
Information Architecture
Creating a well-organised structure for the digital experience is crucial for user navigation and engagement. In this phase we will map user journeys and evaluate content structures and hierarchy. Navigation paths are then carefully planned to ensure easy access to essential information and services for all audiences.
Wireframing and Prototyping
At this stage, low-fidelity wireframes are developed to provide a blueprint of the digital experience's layout and basic functionality. These wireframes serve as a foundation for the user interface (UI) design and interaction elements. Feedback from stakeholders and potential users is collected and used to refine the design further.
Step
04
Step
04
Wireframing and Prototyping
At this stage, low-fidelity wireframes are developed to provide a blueprint of the digital experience's layout and basic functionality. These wireframes serve as a foundation for the user interface (UI) design and interaction elements. Feedback from stakeholders and potential users is collected and used to refine the design further.
Visual Design
The visual design phase involves translating the client's brand identity and aesthetics into the digital experience. Designers work on the colour palette, typography, imagery, and other visual elements to create a cohesive and visually appealing interface. High-fidelity mockups are generated to showcase the final look and feel of the digital experience, ensuring alignment with your brand and resonating with the intended target audiences.
Step
05
Step
05
Visual Design
The visual design phase involves translating the client's brand identity and aesthetics into the digital experience. Designers work on the colour palette, typography, imagery, and other visual elements to create a cohesive and visually appealing interface. High-fidelity mockups are generated to showcase the final look and feel of the digital experience, ensuring alignment with your brand and resonating with the intended target audiences.
App and Digital Service Development
The development phase involves the actual coding and building of the digital tools. The appropriate technology stack is selected based on project requirements. Our developers create responsive and accessible systems to ensure seamless user experiences across various devices and browsers.
Step
06
Step
06
App and Digital Service Development
The development phase involves the actual coding and building of the digital tools. The appropriate technology stack is selected based on project requirements. Our developers create responsive and accessible systems to ensure seamless user experiences across various devices and browsers.
Testing and Quality Assurance
Before the app goes live, thorough testing and quality assurance are essential to identify and resolve any bugs, errors, or usability issues. The digital experience is tested on different devices, browsers, and operating systems to ensure cross-device and cross-browser compatibility. Additionally, accessibility standards are verified to ensure that the digital experience is inclusive and usable by all users.
Step
07
Step
07
Testing and Quality Assurance
Before the app goes live, thorough testing and quality assurance are essential to identify and resolve any bugs, errors, or usability issues. The digital experience is tested on different devices, browsers, and operating systems to ensure cross-device and cross-browser compatibility. Additionally, accessibility standards are verified to ensure that the digital experience is inclusive and usable by all users.
What next?
Suru offer a range of digital design and implementation services that build on your website development.
Digital experience design & web development
Your website is often the first place people interact with your organisation. We work to produce engaging websites that build relationship and reduce barriers to your services.
Learn more
User research & product discovery
Starting with a user-first mentality we help organisations find solutions and designs that are grounded in research, helping ensure your resources are used in the right areas rather than finding out the hard way.
Learn more
Consulting
Suru Partners have a wealth of experience in guiding charities through the maze of options available to them from digital technology.
We offer consulting on a broad range of areas from choosing the right CRM software to how best to structure your entire digital architecture. We’re here to help.
Learn more
System Integration & cloud solutions
Modern technology platforms incorporate a range of digital platforms which require integration and design to ensure they bring the best possible value to your organisation. We evaluate design and configure these integrations to best meet you and your beneficiaries' needs.
Learn more
Contact Us
Whether you've got a particular project you want to discuss or simply want to learn more about our approach and how to get started, we're here to help.
Get in touch with us today to discuss your goals, explore solutions together, and determine whether we're the right fit for you.
024 7531 5926
Thank you for contacting us
Your message has been sent to us and we will be in touch shortly.
Our Work
Client case studies
We take pride in the impact we’ve enabled our clients to deliver through our innovative solutions and collaborative efforts, many of which have blossomed into long-term partnerships.
-
Case Study • AIMTransforming the digital fabric of a federated nonprofit with a new global collaboration platform
AIM came to Suru having struggled with their technology for many years. We helped AIM by researching, designing and building a suite of tools that supported a complex and unique relationship between a group of globally federated charities.
Read the full case study
Every problem we've had has come from poor communications so I really value and appreciate what you guys are putting together.
— Karen, International Personnel Director -
Case Study • United Bible SocietyGlobal grant management, project design & monitoring platform
We helped United Bible Societies to develop a unique platform to solve their complex operational needs by delivering a powerful yet easy to use system for their broad user base spread across the globe.
Read the full case study
The new system is so helpful. You would not believe how much time and money is being saved by our offices with this technology.
— Maxime Bakiono, Team Leader -
Case Study • Fair For YouDigital transformation for social lending and e‑commerce platform
We helped Fair for You move from dated technology that served them well in their formative years, through to a new modern platform which will enable them to serve many more families who are financially excluded.
Read the full case study
Our suppliers are delighted with the increased sales volume as a result of the new customer journey.
— James Wilkinson, Head of Lending
