We partner with impactful organisations to take their digital strategy from early ideas to well-managed, working software.
Specialists in apps & digital service development, CRM systems, systems integration and user experience design for forward-looking charities and nonprofits.
How we work
Focussed on outcomes, not just technology.
As your agency partner, we do things differently. Instead of simply delivering core technology, we think about everything required for success so you don't have to.
We take time to deeply understand your organisation so we can design, build, select and configure technology that is well managed, grounded in your vision and truly effective.
And above all, we’re driven by our desire to see world-class technology help incredible nonprofits deliver a social impact and change the world.
Suru has revolutionised our fundraising and marketing. We now have a system that makes it easy to use our data, manages key business processes and gives insights for the future of our work.
Our Services
Multiple disciplines, delivered as one cohesive service
We don’t just pay lip service to these principles. Our approach to tailored, effective partnership flows into how we deliver all of our services. We bring together the wide range of disciplines and skills required to turn your vision into reality. You’ll never be left holding the reins, having to manage different people or keep track of how things should fit together.
We begin most projects with a roadmap which guides nonprofits through their technology landscape, evaluating systems and identifying needs. Providing a strategic, costed plan with a timeline and aligning with scalable tech solutions, roadmaps ensure we help organisations implement new systems that enhance their core objectives rather than digital straightjackets.
Whether it's an interactive app to deliver services to end users, a global enterprise management platform or something in between, our multidisciplinary teams design, develop and deploy tailored applications for even the most complex scenarios. We help forward-looking nonprofits digitise their services, modernise legacy platforms and bring new products to life.
Whether you’re assessing the market for a new CRM, looking to migrate to a new one, or expanding and integrating the one you have, our specialist CRM team can guide you through every step of the process.
We’re experts at designing connected suites of integrated systems, delivering off the shelf, bespoke and hybrid solutions tailored to be appropriate for small, medium and large organisations in AWS, Azure and more.
Charities often have unique challenges when it comes to communicating their message or providing tools to their beneficiaries and staff. We understand the problems that you face. From designing interfaces for those experiencing financial crises to structuring data models that match global federated organisations, our team of experts can help design and build digital systems that work for real people.
Benefit from Suru’s decades of experience guiding organisations through complex projects and the ever-changing technology landscape. With a focus on tangible actions, not nebulous advice, our consultants accelerate the scoping and design of your projects, clarify your needs and help plot the path ahead.
Through meticulous research and analysis, we delve deep into the needs of your users and stakeholders, laying the groundwork for exceptional products and services, enabling you to gain profound insights, paving the way for informed decision-making and transformative outcomes.
We take pride in the impact we’ve enabled our clients to deliver through our innovative solutions and collaborative efforts, many of which have blossomed into long-term partnerships.
Hitting the Right Note: Implementing a CRM and Bespoke App to Streamline Operations and Increase Music Delivery in Healthcare
We helped MiHC by redesigning their processes and integrating a combination of off-the-shelf and bespoke software. The technical requirements of an organisation delivering a service that improves the health and wellbeing of children and adults through live music performances required a set of tools that are as unique as the charity.
Read the full case study
Digital transformation for social lending and e‑commerce platform
We helped Fair for You move from dated technology that served them well in their formative years, through to a new modern platform which will enable them to serve many more families who are financially excluded.
Read the full case study
Our suppliers are delighted with the increased sales volume as a result of the new customer journey.
Transforming the digital fabric of a federated nonprofit with a new global collaboration platform
AIM came to Suru having struggled with their technology for many years. We helped AIM by researching, designing and building a suite of tools that supported a complex and unique relationship between a group of globally federated charities.
Read the full case study
Every problem we've had has come from poor communications so I really value and appreciate what you guys are putting together.
Turn2Us Integrated Business Intelligence: Data warehouse and integration to help tackle poverty in the UK
Turn2Us sought expertise for a complex project, finding traditional options impractical. Suru's outcome-led approach ensured a tailored solution, seamlessly implementing the project from scoping to impactful outcomes.
Read the full case studyWhy work with us?
We build partnerships, not just projects
Technology doesn’t stand still so projects are never ‘done’. Rather than create something for you and then leave you holding the ball, Suru commits to clients for the long run — our relationships last years, not weeks. That means we care about the long-term success of our work just as much as you do.
We work with you to define the business case and conduct due diligence for the project. If there’s no clear return on investment we won’t do it.
We aim to maximise our clients' investments by providing tailored solutions and education on best practices for long-term success.
We consider change management, staff training, user adoption, communications, roll out and integrations when defining the scope for a successful project.
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