Salary: £43,000
Summary

Suru Partners is a consultancy that helps organisations to succeed with technology.

We’re looking for someone with a blend of technical, analytical & relationship competencies and good attention to detail to join our team that researches, selects and implements Customer Relationship Management (CRM) systems for our clients.

This position is available as a full-time role. You’ll have the option to work from our Coventry office full time, or a blend of office-based and remote working as suits you.

Ideally, we’re seeking candidates in our local area (Coventry, UK) but may consider candidates from further afield in the UK.

The role

You’ll join our dedicated team that research and analyse client needs and then configure CRMs and associated tools to support them. Your role will focus primarily on:

• Managing and leading CRM implementation projects, acting as the key client-facing representative throughout the project or relationship lifecycle, and leading clients through discovery, project planning, design, implementation, testing, training, roll out and ongoing support
• Interviewing and collaborating with client representatives
• Researching and analysing the client’s current processes, practices and requirements, translating and mapping them to CRM capabilities and making recommendations as to how processes could be improved
• Designing solutions within a CRM platform and related tools
• Guiding and assisting with data rationalisation, transformation and migration
• CRM configuration
• Delivering training and producing help documentation for client
• Reviewing and reporting progress, blockers and budget utilisation to your line manager
• Owning client relationships in collaboration with other CRM team members

You’ll work across the full implementation lifecycle from defining project approaches and data design strategies to implementation and training clients on the use of their new system.

You will work closely with our CRM consultants and the client’s staff and stakeholders to ensure a smooth transition to a new system.

Core skills & responsibilities

• Ability to elicit, understand and document customers' needs & processes.
• Ability to lead and manage projects, communicating the roadmap to customers and engaging with them through the journey so they feel that projects are being well-managed and they're in safe hands.
• An analytical mind with the ability to facilitate requirements gathering and process design sessions with clients, to analyse and understand those requirements, to design solutions in novel or complex domains, and the ability to match requirements with the capabilities of the CRM systems we implement.
• Identify redundant and legacy data from clients’ existing information systems based on researched requirements.
• Ability to think through the implications of potential data structures to ensure that necessary functions of the clients business can be performed efficiently and effectively.
• A good eye for detail
• Good work ethic, reliability and self-management
• Ability to work well within a collaborative team, including the ability to recognise dependencies between each others’ work, to seek feedback and to clearly present ideas and research findings.
• Excellent verbal and written communication in British English — you should be able to articulate solutions, critique others’ work, collaborate effectively and actively engage in discussions and group decision-making
• Eagerness and ability to learn
• Strong skills with spreadsheet software (Microsoft Excel, Google Sheets)

If you feel you don’t currently fulfil all these requirements but are keen to develop your skills, or feel you have other relevant expertise, we’d still love to hear from you. We invest in our team so we’re very willing to teach you the skills you’ll need if you’d otherwise be a great fit.

Desirable skills

• Experience using CRM in the charity sector (e.g., as a charity database manager)
• Experience of data auditing and analysis
• Client-facing & consulting experience
• Project or programme management
• Experience configuring CRM software (e.g., as a CRM implementer or consultant)

What we can offer

A salary of £43,000 depending on experience.

We offer 7 weeks holiday with very flexible working schedules available (as long as core collaboration hours are covered).

We’ll provide a modern, powerful MacBook to work with as well as whatever you need for a productive, ergonomic working environment in our Coventry office or at home (although you’re of course welcome to use your own hardware if you’d prefer).

Many of us have young families and other pursuits so we embrace flexible working. You will have the option of working from our offices full-time or a hybrid approach with a minimum of 2 office days (probation period may have a higher proportion of office days).

What’s it like at Suru?

Suru Partners is an application development and CRM consultancy firm. We’re based in Coventry and work with clients across the UK and overseas. We work primarily with medium-to-large charities and non-profits and are proud of the impact our work has.

We’re a small, close-knit team who care deeply about the work we do for our clients.

You’ll be working within our CRM team to lead CRM implementation projects, learn about and model our clients’ domains, collaboratively design solutions and configure software to help our clients to become more effective in their work.

You will usually work on multiple client projects at a time managing the scope discovery, implementation and training aspects and client communication during those phases of the project whilst working in collaboration with other members of the CRM and development teams.

“I really enjoy working for Suru Partners. There is a great team dynamic, varied work and a good management structure giving a clear chain of command. This provides a good balance of autonomy and accountability, giving me high job satisfaction.” — John, CRM Consultant

“The best thing about working with Suru Partners is that no two projects are the same. This keeps the workflow both interesting and challenging. All team members have a voice and are free to express opinions and ideas when bringing solutions to the table, regardless of their role. In addition, there is a vast opportunity to learn and develop skills on the job.” — Thomas, Developer

How to apply

In addition to a CV, please tell us a bit about yourself, why you’re interested in the role and why you’d be a good fit for our team through a cover letter. Applications without a cover letter will not be considered.

Tip: It's immediately obvious to us if your cover letter or CV was written by ChatGPT. They all look the same. Good cover letters are the best way to stand out from the crowd and even a short, average-quality cover letter written by you is better than AI-generated text. Using AI to write your application seriously diminishes your chances. We want to get to know the real you.

We particularly encourage under-represented groups to apply. Applicants must live in the UK and have the right to work in the UK when they apply. No agencies, please.

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